FAQ
- Why isn’t an approver receiving email notifications?
- I’ve assigned an invoice to another internal user and they haven’t received an email notification.
- Why do I see an error message saying the next approver can’t be found in AIM?
- I receive an error messsage stating “User Does not Exist” or “We couldn’t find an account with that name” when trying to log in to AIM.
- I'm an admin user but I can't view and process invoices
- Attachments won't download from AIM
- What if I can't find an invoice I expect to be in AIM?
- Can I have multiple approvers for my invoices?
- Why can't I update supplier, GL code or property information in AIM?
- How long does it take for invoices to appear in my BMS once approved?
- I've forgotten my username
- How to reset your password if you have forgotten it